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Industry · Home services

Software for home services companies

Booking, dispatch, payments and partners in one system.

Home services software screens: operations dashboard in a browser, customer app on a phone and technician app on a phone
Illustrative preview

At a glance

The short version

What it is

Booking apps, technician dispatch and back-office software for home services companies that send trained professionals to customers' doors.

Claw hammer, pliers, a screwdriver, hex keys and a tape measure laid out on weathered wooden decking
How it works
  1. Customer app
  2. Operations dashboard
  3. Technician app
Runs on
  • Android
  • iOS
  • Cross-platform
  • Web app
  • Admin
  • PWA
Who it's for

Home services businesses (AC servicing, plumbing, electrical work, pest control, painting, deep cleaning) sell a visit, not a product. We build the apps and dashboard that turn a booking into a paid, reviewed job.

Cost depends on
  • Apps and roles
  • Pricing logic
  • Assignment rules
and 2 more factors

Flutter and the related logo are trademarks of Google LLC. We are not endorsed by or affiliated with Google LLC.

How to start

Tell us what you need in your own words. You talk to the developers who would build it and get a written, line-item estimate.

Get a project estimate

From a WhatsApp group to a dispatch system

Most home services operators start with a phone number, a WhatsApp group of technicians and a spreadsheet. That works until jobs get double-assigned, technicians cross the city for short visits and nobody knows who is due for their next AC service.

Software helps in three places: customers booking a slot and seeing who is coming; technicians getting jobs, directions and payment on the spot; and operations seeing every job, partner and rupee on one screen. We build all three as one system, sized to your volume.

Challenges

Where operations leak time and money

  1. Quotes that change at the door

    Inspection-first jobs need estimate approval in the app before work starts.

  2. Criss-crossing the city

    Assigning by skill, zone and location cuts dead travel between jobs.

  3. Unreconciled cash

    UPI payments should match jobs automatically; cash needs a daily handover trail.

  4. Off-platform repeat jobs

    Masked calls, easy rebooking and platform-only warranty keep both sides on board.

  5. Seasonal spikes

    Pre-summer AC servicing and pre-Diwali cleaning need slot caps and fast partner onboarding.

What is included

What each app does

  • Platform: Android, iOS & web

    Customer app

    • Fixed, per-unit and inspection-first pricing
    • Pincode serviceability, slot booking and live arrival tracking
    • UPI, cards and pay-after-service via Razorpay or Paytm
    • Warranty claims, rebooking and ratings
  • Platform: Android

    Technician app

    • Job list with navigation and customer notes
    • OTP start and close, before-and-after photos
    • Parts used, add-on estimates and customer approval
    • UPI QR collection; works offline on budget phones
  • Platform: Web

    Operations dashboard

    • Assignment suggestions by skill, zone and workload
    • Partner KYC, training status and payouts
    • GST invoices and credit notes
    • WhatsApp Business Platform confirmations and reminders

How it works

How an AC service booking becomes a paid, reviewed job

Each step is a screen or an automatic action in the system, from the customer's first tap to the technician's payout.

  1. Customer app

    Step 1: Customer picks a service and a slot

    They choose, say, a split-AC service, enter a pincode to check you cover the area and pick a two-hour slot. The price shows as fixed, per unit or 'after inspection'.

  2. Operations dashboard

    Step 2: Dispatcher assigns a technician

    The dashboard ranks technicians by skill, zone and today's workload. A dispatcher confirms with one click, or rules assign automatically once you trust them.

  3. Technician app

    Step 3: Technician heads to the door

    The job arrives with the address, customer notes and navigation. The customer sees who is coming and a live arrival estimate, so fewer "where are you?" calls reach your team.

  4. Technician app

    Step 4: Work starts with an OTP

    The customer shares a one-time code to start the job. If a gas top-up or a part is needed, the technician sends an add-on estimate that the customer approves in their app first.

  5. Customer app

    Step 5: Payment at the door

    The customer pays by UPI QR, card or payment link. The payment matches the job automatically and a GST invoice goes out on WhatsApp.

  6. Operations dashboard

    Step 6: Rating, warranty and payout

    The customer rates the visit and the job's warranty period starts. The technician's earnings join the weekly payout, and a reminder is set for the next service.

Then it starts again at step 1: Customer picks a service and a slot

Platforms

Apps in a typical build

  • Mobile

    Android app

    Apps for Android phones and tablets, tested on budget and mid-range devices and published on Google Play or privately.

  • Mobile

    iOS app

    Apps for iPhone and iPad, built to Apple's guidelines and released through TestFlight and the App Store.

  • Mobile

    Cross-platform mobile app

    One Flutter or React Native codebase for Android and iOS, with native modules where a feature needs them.

  • Web

    Web application

    Browser-based applications with logins, roles and workflows, such as customer portals, SaaS products and internal tools.

  • Back office

    Admin dashboard

    Back-office panels for operations, support and finance teams: orders, users, content, reports and permissions.

  • Web

    Progressive web app

    Installable web apps with offline support and notifications, useful when an app-store listing isn't essential or phones have little storage.

Technology

Stack we usually reach for

Flutter or React Native builds the customer and technician apps once for Android and iOS, Google Maps Platform drives routes and arrival times, and Razorpay collects UPI at the door.

  • Mobile

    Flutter

    Build Android and iOS apps from one shared codebase, so you launch on both platforms faster with a consistent experience.

    Used for

    • Mobile apps
    • Delivery apps
    • E-commerce apps
    • Booking apps
  • Build Android and iOS apps in the same language as a React website, so one team can share code and skills across web and mobile.

    Used for

    • Mobile apps
    • Shopping apps
    • Staff and field apps
    • Mobile apps for SaaS
  • A modern web technology for fast, search-friendly websites, online stores and web applications that load quickly on mobile.

    Used for

    • Business websites
    • Online stores
    • Web apps
    • Customer portals
  • Backend

    NestJS

    A structured way to build back ends on Node.js, so large business systems stay organised, testable and easy to hand over.

    Used for

    • Business app back ends
    • SaaS platforms
    • Marketplaces
    • Admin panel back ends
  • A reliable database for the records your business runs on: orders, payments, bookings and stock, kept accurate and easy to report on.

    Used for

    • Orders and customers
    • Payments and ledgers
    • Stock and inventory
    • Bookings
  • Data

    Redis

    Keeps frequently used data in fast memory, so apps stay quick on busy days and live features like order tracking feel instant.

    Used for

    • Faster apps
    • Live order status
    • Shopping carts
    • Job queues and alerts
  • Payments & maps

    Google Maps Platform

    Adds maps, address search, live tracking and travel-time estimates to delivery, ride and field apps, so orders reach the right door.

    Used for

    • Live delivery tracking
    • Address search
    • Store locator
    • Distance-based fees
  • Payments & maps

    Razorpay

    Lets customers in India pay by UPI, cards, netbanking or wallets, and handles subscriptions, refunds and payouts to sellers or partners.

    Used for

    • UPI payments
    • Cards and netbanking
    • Subscriptions
    • Payment links
  • Cloud & DevOps

    Firebase

    Ready-made building blocks for mobile apps, such as push notifications, phone OTP login and crash reports, so you launch sooner.

    Used for

    • Push notifications
    • Phone OTP login
    • Crash reports
    • Real-time updates
  • Cloud & DevOps

    AWS

    Cloud hosting for your app, website and data, with data centres in India and room to grow when traffic rises.

    Used for

    • App hosting
    • File and photo storage
    • Backups
    • Busy sale days

Flutter and the related logo are trademarks of Google LLC. We are not endorsed by or affiliated with Google LLC.

Plain-English glossary

Home services terms, in plain English

Inspection-first pricing
A job priced only after the technician sees the problem, such as a leaking pipe or a faulty AC board. The app records the estimate and the customer’s approval before work starts, which prevents arguments over the bill.
Dispatch
Deciding which technician goes to which job, and when. Dispatch software weighs skill, distance and workload, so technicians spend more of the day working and less of it in traffic.
Number masking
Calls between customer and technician go through a temporary in-between number, so neither sees the other’s real one. It protects privacy and makes it harder to take repeat jobs off your platform.
AMC plan
An annual maintenance contract: the customer prepays for a set number of visits, such as three AC services a year. The system tracks visits used and books the next one, giving you predictable repeat revenue.
SAC code
The GST classification code for a service, printed on each invoice beside your GSTIN. The software fills it in per service type, so invoices are correct without manual typing; your CA confirms which codes apply.

Product preview

The apps your customers, technicians and dispatchers use

Illustrative screens from a typical build; the real design follows your brand and service list.

  • Home services software customer app catalogue on a phone, showing AC services with prices
    Customer app. Customers pick a service with clear pricing, whether fixed, per unit or after inspection, and check that their pincode is covered before they book.
  • Home services software customer app order tracking on a phone, with live status steps
    Customer app. After booking, customers follow the visit step by step and see who is coming, which cuts calls to your support line asking where the technician is.
  • Home services software technician app product page on a phone, for job HS-20417, with price and options
    Technician app. Technicians see the address, notes and likely parts, start the job with the customer’s OTP and add extra work that the customer approves in their own app.
  • Home services software operations dashboard order list in a web browser, with 5 orders and their status
    Operations dashboard. Dispatchers see every job in the city with its status, assign or reassign technicians and spot delays before the customer has to call.
Illustrative preview

Sample screens: names, prices and figures are examples, not client data.

Cost drivers

What shapes the budget

  1. Apps and roles

    Multi-city operators add city managers, franchise views and partner self-onboarding.

  2. Pricing logic

    Inspection-first quotes, parts, AMC plans and coupons add states and testing.

  3. Assignment rules

    Manual dispatch is quick to build; automatic matching takes design and tuning.

  4. Payments and payouts

    Split settlements, partner wallets and weekly payouts need extra reconciliation.

  5. Existing records

    Migrating spreadsheets or syncing with Tally or Zoho Books adds integration work.

Estimates are written from your scope, with the effort and assumptions behind each line item.

How pricing works

Services

Services for this industry

The design and engineering services our in-house team combines on projects in this sector.

  • Mobile app development

    Native and cross-platform Android and iOS apps, from first release through regular store updates, built by our in-house designers and engineers.

  • Flutter development

    Android and iOS apps from one Dart codebase, built by engineers who know when Flutter is the right call and when native code is needed.

  • Web application development

    Browser-based products, customer portals, dashboards and internal tools, built on clean data models with secure roles and integrations.

  • Admin panel development

    Back-office dashboards built around your team's daily tasks: order queues, approvals, catalogue management, payouts, reports and audit logs.

  • UI/UX design

    Product design for web and mobile apps: research, user flows, wireframes, prototypes and design systems that engineers can build from.

  • API development

    Secure, documented REST and GraphQL APIs, plus integrations that connect your apps to payment, logistics, GST, messaging and business systems.

FAQ

Frequently asked questions

Should we start with a ready-made app script or a custom build?

A ready-made script is quicker to launch and fine for testing demand in one city. It gets limiting when pricing is unusual (inspection-first jobs, AMC plans, housing-society contracts) or you need your own assignment rules. Custom pays off when the first release stays tight: booking, technician app, payments and a basic dashboard.

How do technician assignment and live tracking work?

Most operators start with manual assignment, using dashboard suggestions ranked by skill, zone and workload, and automate once the rules are trusted. Live tracking uses the technician's location only during an active job. We batch location updates to save battery and data on budget phones, and stop tracking when the job closes.

Can customers pay by UPI at the door and get a GST invoice?

Yes. The technician app shows a dynamic UPI QR or sends a gateway payment link, matched to the job automatically. On closure, the customer gets an invoice with your GSTIN, SAC codes and tax split by WhatsApp or email. For business clients under e-invoicing, we integrate an e-invoicing provider; your CA confirms what applies.

How are customer addresses and phone numbers protected?

Technicians see a full address only for their assigned jobs, around the visit window. Calls run through number masking, so neither side sees the other's real number. Dashboard access is role-based and logged, and consent, retention and deletion follow the Digital Personal Data Protection Act 2023, with your legal adviser signing off.

How long does a first version typically take?

A focused first release (customer app, technician app, dashboard, payments and notifications for one city) typically takes three to four months, depending on your pricing and assignment rules. We ship fortnightly, so you can trial the technician app with a few partners early. Multi-city support and AMC plans usually follow in later phases.

Next step

Plan it with the engineers who will build it

Share how you take bookings today; we will map the apps and integrations, with a line-item estimate.

Or reach us directly

Mon–Sat, 10:00–19:00 IST