Web
Next.js
A modern web technology for fast, search-friendly websites, online stores and web applications that load quickly on mobile.
Used for
- Business websites
- Online stores
- Web apps
- Customer portals
Order management
Order management system development for multi-channel and B2B sellers
One queue for every order, from checkout or WhatsApp to delivered, returned or settled.
At a glance
The short version
What it is
A central order management system that collects orders from every channel, routes them to the right location and tracks them to delivery and payment.
- What you get
- Order desk
- Fulfilment
- After-sales
- Finance
- How it works
- Website, marketplace, WhatsApp or B2B portal
- OMS rules
- Warehouse
- Courier updates
- 1 more
- Runs on
- Web app
- Android
- Admin
- Who it's for
- Cost depends on
- Number of channels
- Routing rules
- Courier integrations
How to start
Tell us what you need in your own words. You talk to the developers who would build it and get a written, line-item estimate.
Get a project estimateFrom many order sources to one workflow
As sellers add channels, each brings its own panel: a Shopify admin, two marketplace dashboards, a WhatsApp number that takes orders, and sales reps who phone them in. Staff copy orders between screens, and mistakes appear as wrong dispatches, missed SLAs or unpaid COD parcels.
An OMS pulls these into one order record with a consistent status model. Rules decide which warehouse or store fulfils each order, which courier ships it and when a cash-on-delivery order needs confirmation. Finance sees what was delivered, returned and paid.
Challenges
Order problems that grow with volume
Copy-paste order entry
Orders re-typed from channel panels cause wrong addresses, quantities and SKUs.
Costly COD returns
Unconfirmed cash-on-delivery orders turn into return-to-origin shipments you pay for both ways.
Unreconciled settlements
COD remittances, gateway payouts and marketplace settlements are matched by hand.
No single order history
Support staff check four systems to answer one "where is my order?" question.
What is included
OMS capabilities
Platform: Web app
Order desk
- Unified inbox across channels with a common status model
- Routing by stock, pin-code serviceability and location priority
- Order splitting, backorders and partial dispatch
- COD confirmation on WhatsApp or IVR before dispatch
Platform: Web and Android app
Fulfilment
- Pick, pack and scan-to-verify screens
- GST invoice and shipping label in one step
- Courier allocation by rate, pin code and performance
Platform: Web app
After-sales
- Non-delivery report (NDR) actions and reattempts
- Returns, exchanges and refunds
- Customer tracking page and WhatsApp updates
Platform: Admin dashboard
Finance
- COD remittance and gateway settlement matching
- Marketplace fee and payout checks
- B2B credit limits and outstanding reports
How it works
How an order travels from checkout to settlement
Whichever channel an order comes from, it follows one set of statuses to the end.
- Website, marketplace, WhatsApp or B2B portal
Step 1: Order arrives
Every order lands in one queue with a common status, whichever channel it came from.
- OMS rules
Step 2: COD check
Cash-on-delivery orders from risky pin codes get a WhatsApp or IVR confirmation before anything is packed.
- OMS rules
Step 3: Routing
The order goes to the warehouse or store that has stock and serves the delivery pin code, and can be split if needed.
- Warehouse
Step 4: Pack and ship
Staff scan items to verify them, print the GST invoice and label together, and the courier is chosen by rate and pin-code performance.
- Courier updates
Step 5: Delivery or NDR
Tracking updates reach the customer on WhatsApp; failed delivery attempts appear as NDRs for the team to act on quickly.
- Finance
Step 6: Returns and settlement
Returns and refunds are processed, and COD remittances, gateway payouts and marketplace settlements are matched to orders.
Platforms
Where orders are managed
Operations and finance teams use a web app; warehouse and store staff use Android phones to pick, pack and hand over orders.
- Web
Web application
Browser-based applications with logins, roles and workflows, such as customer portals, SaaS products and internal tools.
- Mobile
Android app
Apps for Android phones and tablets, tested on budget and mid-range devices and published on Google Play or privately.
- Back office
Admin dashboard
Back-office panels for operations, support and finance teams: orders, users, content, reports and permissions.
Technology
Technology we use for order management, and why
Chosen to cope with sale-day spikes, retry failed channel updates and keep every order's history in one place.
Backend
Node.js
Runs the server side of apps: fast, scalable back ends that power your app, website and integrations.
Used for
- App back ends
- Live order tracking
- Chat and notifications
- Payment processing
Data
PostgreSQL
A reliable database for the records your business runs on: orders, payments, bookings and stock, kept accurate and easy to report on.
Used for
- Orders and customers
- Payments and ledgers
- Stock and inventory
- Bookings
Data
Redis
Keeps frequently used data in fast memory, so apps stay quick on busy days and live features like order tracking feel instant.
Used for
- Faster apps
- Live order status
- Shopping carts
- Job queues and alerts
Cloud & DevOps
Docker
Packages your software so it runs the same way on every laptop and server, which makes releases predictable and moving hosts easier.
Used for
- Reliable releases
- Same setup everywhere
- Faster onboarding
- Easy scaling
Cloud & DevOps
AWS
Cloud hosting for your app, website and data, with data centres in India and room to grow when traffic rises.
Used for
- App hosting
- File and photo storage
- Backups
- Busy sale days
Integrations
Where orders come from and go to
Storefronts
Shopify, WooCommerce and Magento
Orders, customers and fulfilment status synced.
Marketplaces
Amazon and Flipkart seller APIs
Order pull, acknowledgement and shipment updates.
Shipping
Shiprocket, Delhivery and other courier APIs
Rates, AWB numbers, labels, tracking and NDR events.
Payments
Razorpay, Cashfree or PayU
Payment status, refunds and settlement reports.
Messaging
WhatsApp Business Platform
Order confirmation, COD verification and delivery updates.
Accounting
TallyPrime or Zoho Books
Invoices, credit notes and receipts posted to your books.
Plain-English glossary
Order management terms, in plain English
- RTO (return to origin)
- A parcel that comes back to you because the customer refused it or could not be reached. You pay shipping both ways, which is why COD checks matter.
- NDR (non-delivery report)
- The courier's notice that a delivery attempt failed. Acting quickly, for example by confirming the address with the customer, often saves the order.
- AWB number
- Air waybill number: the courier's tracking number for a shipment. The OMS fetches it with the label and shares tracking with the customer.
- Order routing
- Rules that decide which warehouse or store fulfils each order, based on stock, distance and courier coverage, so orders ship faster and at lower cost.
- Settlement reconciliation
- Matching each order to the money actually received from couriers, gateways and marketplaces, after fees. It shows short payments you would otherwise miss.
Product preview
Order desk, packing station, tracking and finance
Order desk. Orders from every channel share one queue and status model, so the team no longer copies orders between panels. 
Packing station. Packers scan every item before sealing the box, and the GST invoice and shipping label print together. 
Customer tracking page. Customers get a tracking page and WhatsApp updates, which cuts "where is my order?" calls to support. 
Finance. Finance matches courier remittances, gateway payouts and marketplace settlements to orders, and sees short payments straight away.
Illustrative preview
Sample screens: names, prices and figures are examples, not client data.
Work
A related sample project
E-commerce & marketplaces
Illustrative sampleB2B wholesale ordering app
An illustrative ordering app for a distributor's retailers and sales team, with tier pricing, credit limits, trade schemes and GST invoicing.
- B2B commerce
- Mobile app + web admin
Runs on
- Android
- iOS
- Cross-platform
- Admin
Built with
- React Native
- Node.js
- PostgreSQL
- Redis
- AWS
- +1 more
Services
Engineering services for an OMS
Web application development
Browser-based products, customer portals, dashboards and internal tools, built on clean data models with secure roles and integrations.
API development
Secure, documented REST and GraphQL APIs, plus integrations that connect your apps to payment, logistics, GST, messaging and business systems.
E-commerce development
Online stores, shopping apps and B2B ordering portals on Shopify, WooCommerce or custom stacks, wired to Indian payments, couriers and GST invoicing.
Admin panel development
Back-office dashboards built around your team's daily tasks: order queues, approvals, catalogue management, payouts, reports and audit logs.
Industries
Sellers who need an OMS
Cost drivers
OMS cost considerations
Number of channels
Every storefront, marketplace and B2B source adds a connector to build and maintain.
Routing rules
Multi-warehouse, store fulfilment or split-shipment logic needs careful design and testing.
Courier integrations
An aggregator is quicker; direct integrations with several couriers add effort.
Reconciliation depth
Matching settlements across COD, gateways and marketplaces is a project in itself.
Peak volume
Sale days need queues, retries and load testing.
Estimates are written from your scope, with the effort and assumptions behind each line item.
How pricing worksFAQ
Frequently asked questions
Can an OMS reduce return-to-origin losses on COD orders?
It can help, though no system removes RTO entirely. Common measures are confirming COD orders on WhatsApp or by IVR call before dispatch, flagging risky pin codes or repeat refusers, nudging customers towards prepaid UPI, and acting quickly on courier NDR events. The OMS records the outcome of each measure, so you can see which rules are worth keeping for your customers.
Can orders be routed to the nearest warehouse or store automatically?
Yes. Routing rules consider stock at each location, whether the courier or store serves the delivery pin code, and priorities you set, such as clearing stock from a particular warehouse. If no single location has everything, the order can be split or held for consolidation. Store fulfilment works too, with a simple store app to accept, pack and hand over orders. Your operations team edits rules without code changes.
Does the OMS handle B2B and retail orders together?
It can. B2B orders usually need customer-specific price lists, credit limits, GST invoices with the buyer's GSTIN, e-way bills for larger consignments and partial dispatch, while retail orders need speed and tracking. Both share the same stock and fulfilment engine, with different rules and screens. Sales reps or distributors place B2B orders through a portal or app, and the operations team sees one queue.
Will the OMS replace our Shopify or marketplace panels?
No. Your storefront and marketplace accounts keep running, and customers still buy there. The OMS reads orders from them, manages fulfilment centrally and writes status and tracking back, so staff rarely need to open each panel. Catalogue and pricing can stay in the channels or be managed centrally, depending on how many SKUs and channels you handle.
Related
Keep exploring
Next step
Bring every order onto one screen
Share your channels, typical daily order range and fulfilment setup. We will outline the OMS scope and a line-item estimate.