Mobile
Flutter
Build Android and iOS apps from one shared codebase, so you launch on both platforms faster with a consistent experience.
Used for
- Mobile apps
- Delivery apps
- E-commerce apps
- Booking apps
Healthcare · Telemedicine
Telemedicine app development
Patient and doctor apps for video, audio and chat consultations, with e-prescriptions, payments and records built around India's telemedicine rules.
At a glance
The short version
What it is
Video, audio and chat consultation platforms with scheduling, e-prescriptions, payments and records, designed around the Telemedicine Practice Guidelines.
- What you get
- Patient app
- Doctor app
- Operations console
- How it works
- Patient app
- Patient and doctor apps
- Doctor app
- Operations console
- Runs on
- Android
- iOS
- Cross-platform
- Web app
- Admin
- Built with
- Cost depends on
- Video approach
- Consultation modes
- Doctor network model
Flutter and the related logo are trademarks of Google LLC. We are not endorsed by or affiliated with Google LLC.
How to start
Tell us what you need in your own words. You talk to the developers who would build it and get a written, line-item estimate.
Get a project estimateOnline consultations that hold up in real conditions
A consultation that drops halfway is worse than none. Patients join from moving trains, basements and villages with one bar of signal; doctors fit teleconsults between OPD patients. Our telemedicine app development plans for that: adaptive video that falls back to audio, chat with photo sharing, and reconnection to the same session.
Around the call, the platform handles scheduling, prepayment and refunds, consent, doctor verification, prescriptions carrying the doctor's registration details, and a record of each consultation. AI can help with intake forms or draft summaries for the doctor to review, but it never counsels patients or prescribes.
Challenges
What makes telemedicine hard to get right
Unreliable networks
Audio fallback, reconnection and chat let the doctor finish when bandwidth drops.
Doctors' limited time
Doctors on phones between OPD patients need a one-tap queue, quick notes and templates.
Guideline duties
Identification, consent, prescribing limits and record keeping belong in the flow, not in memory.
Refunds and failed calls
Clear rules for delayed doctors and failed calls, with automatic refunds and reconciliation.
What is included
Patient app, doctor app and clinic operations
Platform: Android, iOS and web
Patient app
- Doctors by speciality, language and fee
- Instant or scheduled consults with family profiles
- Pre-consult questionnaire and report upload
- Prescriptions, invoices and follow-up booking
Platform: Android, iOS and web
Doctor app
- Waiting-room queue with patient history at a glance
- Consult notes with speciality templates
- E-prescriptions with registration number and digital signature
Platform: Web
Operations console
- Doctor onboarding and registration checks
- Fees, revenue share and payouts
- Refunds, escalations and call-quality logs
How it works
How an online consultation works, from booking to records
Each step is built around the Telemedicine Practice Guidelines, so the doctor has what they need to consult responsibly.
- Patient app
Step 1: Patient books a slot
The patient chooses a doctor by speciality, language and fee, picks a slot or an instant consult, and pays by UPI or card.
- Patient app
Step 2: Pre-consult details
A short questionnaire, consent and past reports are shared before the call, so the doctor starts informed.
- Patient and doctor apps
Step 3: Video consultation
The call starts from a waiting room; if the network weakens, it falls back to audio or chat and can rejoin the same session.
- Doctor app
Step 4: E-prescription
The doctor writes notes with templates and issues a signed prescription carrying their registration number.
- Patient app
Step 5: Records and follow-up
The prescription, invoice and consult summary are saved to the patient's records, and a follow-up can be booked in one tap.
- Operations console
Step 6: Payout and refunds
Doctor fees and revenue share are settled, and failed or delayed consults are refunded under your policy.
Platforms
Where patients and doctors connect
Patients and doctors use phone apps or a browser; your operations team works in a web console.
- Mobile
Android app
Apps for Android phones and tablets, tested on budget and mid-range devices and published on Google Play or privately.
- Mobile
iOS app
Apps for iPhone and iPad, built to Apple's guidelines and released through TestFlight and the App Store.
- Mobile
Cross-platform mobile app
One Flutter or React Native codebase for Android and iOS, with native modules where a feature needs them.
- Web
Web application
Browser-based applications with logins, roles and workflows, such as customer portals, SaaS products and internal tools.
- Back office
Admin dashboard
Back-office panels for operations, support and finance teams: orders, users, content, reports and permissions.
Technology
Technology for stable video consultations
These keep calls working on weak networks, records secure and bookings in sync across apps.
Web
React
Builds interactive screens in the browser, such as dashboards, admin panels and portals, that respond instantly as your team works.
Used for
- Web apps
- Admin panels
- Dashboards
- Customer portals
Web
Next.js
A modern web technology for fast, search-friendly websites, online stores and web applications that load quickly on mobile.
Used for
- Business websites
- Online stores
- Web apps
- Customer portals
Backend
Node.js
Runs the server side of apps: fast, scalable back ends that power your app, website and integrations.
Used for
- App back ends
- Live order tracking
- Chat and notifications
- Payment processing
Backend
NestJS
A structured way to build back ends on Node.js, so large business systems stay organised, testable and easy to hand over.
Used for
- Business app back ends
- SaaS platforms
- Marketplaces
- Admin panel back ends
Data
PostgreSQL
A reliable database for the records your business runs on: orders, payments, bookings and stock, kept accurate and easy to report on.
Used for
- Orders and customers
- Payments and ledgers
- Stock and inventory
- Bookings
Data
Redis
Keeps frequently used data in fast memory, so apps stay quick on busy days and live features like order tracking feel instant.
Used for
- Faster apps
- Live order status
- Shopping carts
- Job queues and alerts
Cloud & DevOps
AWS
Cloud hosting for your app, website and data, with data centres in India and room to grow when traffic rises.
Used for
- App hosting
- File and photo storage
- Backups
- Busy sale days
Flutter and the related logo are trademarks of Google LLC. We are not endorsed by or affiliated with Google LLC.
Integrations
Video, payments and health-system connections
Video
Agora, 100ms or self-hosted LiveKit
Chosen on cost, call quality in India and data location.
Payments
Razorpay or Paytm payment gateway
Prepaid consults by UPI, cards and wallets, with automated refunds.
Health records
ABDM
ABHA verification and consented record sharing.
Prescriptions
eSign service providers
Aadhaar eSign or DSC-based signing through licensed providers.
Fulfilment
Pharmacy and lab partner APIs
Prescriptions and test orders sent with the patient's consent.
Calling
Exotel
Masked phone consults when video is not possible.
Privacy & security
Consent, identity and record keeping
Consent captured in the flow
Implied consent is logged for patient-initiated consults; explicit consent is recorded when a doctor or health worker initiates.
Identification on both sides
Doctors show qualifications and registration number; patient identity is captured before the consult.
Prescribing aligned to consult mode
Templates reflect the guideline rules on medicine categories per consultation type, for the doctor to confirm.
No recording by default
Calls are recorded only if your policy requires it and both parties are told.
Access logs and ABHA sharing
Only the treating doctor and authorised staff open records, access is logged, and records can reach an ABHA with consent.
Plain-English glossary
Telemedicine terms, in plain English
- Telemedicine Practice Guidelines
- The 2020 rules for registered doctors consulting remotely in India: identify the patient, record consent, choose a suitable mode and follow limits on what can be prescribed. The platform supports each duty.
- Managed video API
- A service that carries the audio and video of each call, so it does not have to be built from scratch. It is quicker to launch and billed per minute; self-hosting gives more control but costs more to build and run.
- Audio fallback
- When the connection weakens, the call drops video and continues as audio, so the doctor can finish the consultation instead of starting again.
- E-prescription
- A digital prescription with the doctor's name, qualifications and registration number, signed through Aadhaar eSign or a digital signature certificate and sent to the patient as a PDF.
- Virtual waiting room
- An online queue where patients wait until the doctor admits them, so doctors can move between OPD patients and online consults without missing anyone.
Product preview
Booking, video call, prescription and operations screens
Patient app. Patients pick a doctor by speciality, language and fee, then book a slot and pay in one step, with automatic refunds if a consult fails. 
Consultation. The call adapts to the patient's network and can switch to audio or chat, so a weak signal does not end the consultation. 
Doctor app. Doctors complete notes and prescriptions with templates, and the signed PDF carrying their registration number reaches the patient at once. 
Operations console. The operations team tracks every consult, refunds failed calls and settles doctor fees from one table.
Illustrative preview
Sample screens: names, prices and figures are examples, not client data.
Work
Sample telemedicine project
Healthcare software
Illustrative sampleClinic booking & telemedicine app
An illustrative patient app, doctor app and clinic admin for in-person and video consultations, with digital prescriptions and consent-based record access.
- Clinics
- Patient + doctor apps
Runs on
- Android
- iOS
- Cross-platform
- Admin
Built with
- Flutter
- NestJS
- PostgreSQL
- AWS
- Firebase
- +1 more
Services
Our role in a telemedicine build
Mobile app development
Native and cross-platform Android and iOS apps, from first release through regular store updates, built by our in-house designers and engineers.
Flutter development
Android and iOS apps from one Dart codebase, built by engineers who know when Flutter is the right call and when native code is needed.
Web application development
Browser-based products, customer portals, dashboards and internal tools, built on clean data models with secure roles and integrations.
API development
Secure, documented REST and GraphQL APIs, plus integrations that connect your apps to payment, logistics, GST, messaging and business systems.
UI/UX design
Product design for web and mobile apps: research, user flows, wireframes, prototypes and design systems that engineers can build from.
Industries
Providers offering online consultations
Cost drivers
Telemedicine budget drivers
Video approach
Managed video APIs are quicker to integrate and billed per minute; self-hosting costs more to build and run but gives more control.
Consultation modes
Scheduled, instant, chat-first and follow-up consults each add states to handle and test.
Doctor network model
One clinic's doctors are simpler than a marketplace with revenue share and payouts.
Fulfilment and existing systems
Digital signatures, pharmacy and lab routing, ABDM and HMS links each add integration work.
Estimates are written from your scope, with the effort and assumptions behind each line item.
How pricing worksFAQ
Frequently asked questions
How do the Telemedicine Practice Guidelines (2020) affect the app design?
The guidelines set duties for registered medical practitioners: identifying the patient, obtaining consent, choosing a suitable mode, limiting which medicines may be prescribed in each type of consult, and keeping records. They also bar AI-based platforms from counselling patients or prescribing. The platform supports these duties through doctor verification, consent logging, prescription templates and records; your advisers should still review the flows.
Should we use a video API provider or host our own video servers?
For most launches, a managed provider such as Agora or 100ms is practical: faster integration, call quality tuned by the provider, and per-minute billing. Self-hosting an open-source stack such as LiveKit on Indian cloud servers gives more control over data and can cost less at high volumes, but you take on TURN servers, scaling and monitoring. Many teams start managed and revisit later.
What happens when a patient's connection drops during a video consult?
The app watches connection quality and switches to audio-only before the call fails. If it drops completely, both sides can rejoin the same session within a set window, or continue over chat or a masked phone call. If the consult cannot be completed, the doctor marks it incomplete and the system offers a free reschedule or refund under your policy.
Can doctors issue digital prescriptions from the app?
Yes. Prescriptions carry the doctor's name, qualifications and registration number, patient details and the date, and are signed through Aadhaar eSign or a digital signature certificate. Patients receive a PDF they can forward to a pharmacy. We base the layout on the sample format in the guidelines, though whether a pharmacy accepts a digital prescription remains its own decision.
Related
Keep exploring
Next step
Taking your consultations online?
Tell us about your doctors, patients and current consultations. We will map the flow against the guidelines and send a line-item estimate.