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Softcoderz

Travel & hospitality

Software development for travel companies

Booking websites, itinerary builders, agent portals and operations tools for Indian travel agencies, tour operators and DMCs.

Travel software screens: agent quote builder in a browser, ground operations tablet and traveller itinerary app on a phone
Illustrative preview

At a glance

The short version

Luggage trolley standing in an empty airport departure gate with rows of seats on a polished granite floor
How it works
  1. Traveller
  2. Travel agent
  3. Operations team
  4. Traveller app
  5. 1 more
Runs on
  • Website
  • Web app
  • Cross-platform
  • PWA
  • Admin
Who it's for

Travel businesses sell a promise weeks before it is delivered. We build the websites, apps and back-office tools that connect quoting, supplier confirmations, payments and traveller updates for agencies, tour operators, DMCs and corporate travel desks.

Cost depends on
  • Supplier integrations
  • Quote logic
  • Payments and compliance
and 1 more factor

Flutter and the related logo are trademarks of Google LLC. We are not endorsed by or affiliated with Google LLC.

How to start

Tell us what you need in your own words. You talk to the developers who would build it and get a written, line-item estimate.

Get a project estimate

How travel companies run, and where software fits

A typical Indian agency or tour operator takes enquiries on WhatsApp, phone and the website, then builds each quote by hand from supplier rates, hotel contracts and markups kept in spreadsheets. After confirmation, the team chases part-payments, passports and visa documents, issues vouchers and hands over to ground staff or a partner DMC.

Software helps most in three places: turning enquiries into accurate quotes quickly, keeping bookings, payments and supplier confirmations in one record, and giving travellers one place for their itinerary. We start with whichever of these costs your team the most hours each week.

Challenges

Problems we hear from travel teams

  1. Quotes built by hand

    Itineraries assembled from rate sheets and old emails, so pricing is slow and markup errors slip through.

  2. Supplier rates everywhere

    Hotel contracts and transfer rates live in spreadsheets and inboxes, and nobody knows which version is current.

  3. Payment and tax paperwork

    Advances, balances, refunds, GST invoices and TCS on overseas packages must reconcile with each booking.

  4. Documents chased over WhatsApp

    Passport and visa scans arrive as photos in personal chats, which is hard to track and risky for personal data.

What we build into travel products

  • Itinerary and quotation builder

    Day-wise plans from your own hotel, transfer and activity library, with markups, seasonal rates and child policies applied automatically.

  • Supplier and inventory APIs

    Flights, hotels and transfers from GDS providers such as Amadeus, Sabre or Travelport, or from B2B consolidators, with response caching.

  • Part-payments and invoicing

    Payment links with UPI, cards and EMI through Razorpay or similar gateways, instalment schedules, GST invoices and TCS on overseas packages.

  • Secure document collection

    Passport and visa uploads visible only to the staff who need them, with retention rules that support DPDP Act obligations.

  • Traveller itinerary app

    Vouchers, timings and emergency contacts readable offline, with changes pushed by WhatsApp or app notification.

  • Operations dashboard

    Pending confirmations, arrivals by date, driver and guide assignments and supplier payables in one view.

How it works

How a holiday enquiry becomes a confirmed trip

Every step updates one booking record, so sales, operations and accounts always see the same status.

  1. Traveller

    Step 1: Traveller sends an enquiry

    Dates, destination, budget and group size arrive on WhatsApp or the website form and become a lead in the CRM, so no enquiry sits unanswered on one agent’s phone.

  2. Travel agent

    Step 2: Agent builds the quote

    The itinerary builder pulls hotels, transfers and activities from your rate library and applies markups and child policies, so a day-wise quote goes out in minutes rather than hours.

  3. Traveller

    Step 3: Traveller pays the advance

    A payment link collects the advance by UPI, card or EMI. The GST invoice is created automatically, with PAN captured and TCS applied where an overseas package attracts it.

  4. Operations team

    Step 4: Suppliers confirm

    Hotel, transfer and activity requests go out, and each confirmation number is stored against the trip, so anything still pending shows up well before departure.

  5. Traveller app

    Step 5: Documents and vouchers shared

    Passport and visa scans go into a restricted folder, while vouchers, pickup times and emergency contacts appear in the itinerary app, readable offline.

  6. Ground team and admin

    Step 6: Trip runs, feedback comes back

    Drivers and guides receive their assignments, last-minute changes reach the traveller, and feedback after the trip shapes the next quote and repeat-booking offers.

Platforms

Where travellers and staff use it

  • Web

    Website

    Marketing and content websites: fast, search-friendly pages with a CMS your team can update without a developer.

  • Web

    Web application

    Browser-based applications with logins, roles and workflows, such as customer portals, SaaS products and internal tools.

  • Mobile

    Cross-platform mobile app

    One Flutter or React Native codebase for Android and iOS, with native modules where a feature needs them.

  • Web

    Progressive web app

    Installable web apps with offline support and notifications, useful when an app-store listing isn't essential or phones have little storage.

  • Back office

    Admin dashboard

    Back-office panels for operations, support and finance teams: orders, users, content, reports and permissions.

Technology

Technology we typically use for travel

Chosen so search pages load quickly, payments reconcile cleanly and itineraries open even without signal.

  • A modern web technology for fast, search-friendly websites, online stores and web applications that load quickly on mobile.

    Used for

    • Business websites
    • Online stores
    • Web apps
    • Customer portals
  • Backend

    Node.js

    Runs the server side of apps: fast, scalable back ends that power your app, website and integrations.

    Used for

    • App back ends
    • Live order tracking
    • Chat and notifications
    • Payment processing
  • A reliable database for the records your business runs on: orders, payments, bookings and stock, kept accurate and easy to report on.

    Used for

    • Orders and customers
    • Payments and ledgers
    • Stock and inventory
    • Bookings
  • Data

    Redis

    Keeps frequently used data in fast memory, so apps stay quick on busy days and live features like order tracking feel instant.

    Used for

    • Faster apps
    • Live order status
    • Shopping carts
    • Job queues and alerts
  • Mobile

    Flutter

    Build Android and iOS apps from one shared codebase, so you launch on both platforms faster with a consistent experience.

    Used for

    • Mobile apps
    • Delivery apps
    • E-commerce apps
    • Booking apps
  • Payments & maps

    Razorpay

    Lets customers in India pay by UPI, cards, netbanking or wallets, and handles subscriptions, refunds and payouts to sellers or partners.

    Used for

    • UPI payments
    • Cards and netbanking
    • Subscriptions
    • Payment links
  • Payments & maps

    Google Maps Platform

    Adds maps, address search, live tracking and travel-time estimates to delivery, ride and field apps, so orders reach the right door.

    Used for

    • Live delivery tracking
    • Address search
    • Store locator
    • Distance-based fees

Flutter and the related logo are trademarks of Google LLC. We are not endorsed by or affiliated with Google LLC.

Plain-English glossary

Travel tech jargon, explained plainly

GDS (global distribution system)
A shared network through which airlines and many hotels publish live fares and availability to agencies. Connecting to one lets your website sell bookable inventory, but it needs a commercial agreement and supplier certification first.
Supplier API
A direct connection to a hotel, airline or consolidator system that returns live prices and accepts bookings. It ends copy-pasting from supplier portals, though each connection adds its own integration and testing work.
Response caching
Keeping a recent copy of supplier prices for a short time, so repeat searches load quickly without calling the supplier again. Prices are re-checked before payment, so travellers still pay the correct fare.
TCS on overseas packages
Tax Collected at Source: an amount collected from the traveller on certain overseas tour packages and deposited against their PAN. Your booking system has to calculate, show and report it correctly on every such trip.
DPDP Act
India’s personal data law passed in 2023, which sets rules for handling information such as travellers’ passport scans. Consent records, access limits and deletion schedules in the software make those duties easier to meet.

Product preview

The screens your travellers, agents and operations team use

Sample screens with illustrative data; your version follows your own products and branding.

  • Travel software traveller itinerary app order tracking on a phone, with live status steps
    Traveller itinerary app. Travellers see each day of the trip with vouchers and pickup times, even without signal, so fewer late-night calls reach your operations desk.
  • Travel software agent quote builder cart in a web browser, with 5 items and the order total
    Agent quote builder. Agents assemble a quote from contracted rates with the markup applied automatically, then send it as a link the traveller can accept and pay.
  • Travel software ground operations tablet today’s movements, goa on a tablet, with 4 entries
    Ground operations tablet. Ground staff see the day’s pickups, tours and assigned drivers on a tablet, and mark each one done so the office knows every trip is on track.
  • Travel software operations dashboard in a web browser, with key figures and a chart
    Operations dashboard. Managers see unconfirmed hotels, upcoming arrivals and money still to collect in one view, so nothing slips through before a departure date.
Illustrative preview

Sample screens: names, prices and figures are examples, not client data.

Cost drivers

What shapes the budget for a travel build

  1. Supplier integrations

    Each GDS, consolidator or hotel API adds certification, code mapping and error handling. Starting from your contracted rates is simpler.

  2. Quote logic

    Channel markups, seasonal and blackout dates, child and extra-bed rules and multi-currency pricing all need design and testing.

  3. Payments and compliance

    Instalments, cancellation penalties, refunds, GST and TCS need careful accounting logic.

  4. Traveller-facing apps

    An offline-capable mobile app costs more than a responsive web itinerary, which is where many agencies start.

Estimates are written from your scope, with the effort and assumptions behind each line item.

How pricing works

Services

Services for this industry

The design and engineering services our in-house team combines on projects in this sector.

  • Website development

    Fast, SEO-ready company and marketing websites with a CMS your team can edit, designed and built by our in-house team.

  • Web application development

    Browser-based products, customer portals, dashboards and internal tools, built on clean data models with secure roles and integrations.

  • Mobile app development

    Native and cross-platform Android and iOS apps, from first release through regular store updates, built by our in-house designers and engineers.

  • API development

    Secure, documented REST and GraphQL APIs, plus integrations that connect your apps to payment, logistics, GST, messaging and business systems.

  • AI app development

    AI features and AI-first apps built on model APIs, retrieval over your own data, workflow automation or custom ML, with evaluation and human review.

  • UI/UX design

    Product design for web and mobile apps: research, user flows, wireframes, prototypes and design systems that engineers can build from.

FAQ

Frequently asked questions

Can you connect our website to live flight and hotel inventory?

Yes, through supplier APIs: a GDS such as Amadeus, Sabre or Travelport, an airline NDC connection, or a B2B consolidator that already aggregates airlines and hotels. You hold the commercial agreement and complete certification with each supplier; we build the integration, caching and booking flows. For many agencies a consolidator is the quicker route, since one contract covers several suppliers.

How do you handle TCS and GST on tour packages?

We implement the invoicing rules your accountant specifies: GST on the package or service component, and TCS where an overseas tour package attracts it, with PAN captured at booking. Rates and thresholds change with budgets and notifications, so they are configurable settings rather than hard-coded values. Invoices export to Tally or Zoho Books, and your CA stays in the loop.

We run mostly on WhatsApp. Will a new system slow our team down?

Not if WhatsApp stays in the flow. Through the WhatsApp Business Platform, enquiries land in your CRM as leads, quotes go out as links, and reminders and vouchers use approved templates. Agents keep chatting with clients, but every conversation is attached to a booking record instead of one person's phone. We pilot with a few agents before a full rollout.

How long does a travel quotation and booking system typically take?

A first phase covering enquiries, an itinerary builder on your own rates, quotes, payments and an operations dashboard typically takes three to four months. Live GDS or consolidator inventory, a B2B agent portal or a traveller app extend that, mainly because of supplier certification and testing. We release in stages, so your team starts quoting before every module is finished.

Can AI write itineraries for our agents?

It can draft them. A generative AI feature can turn a traveller's brief into a first-draft day plan using only the hotels, activities and rates in your library, so it doesn't invent properties or prices. An agent reviews and edits before anything is sent. We don't let a model quote prices unchecked, because availability and rates change daily.

Next step

Planning a travel platform or operations tool?

Tell us how your team quotes and books today, and we will suggest a first phase with a line-item estimate.

Or reach us directly

Mon–Sat, 10:00–19:00 IST