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Used for
- Business websites
- Online stores
- Web apps
- Customer portals
Industries · Consumer goods
Software for consumer goods brands
Connect the dealer network, the warranty card and the service visit into one customer record.
At a glance
The short version
What it is
Software for durable consumer goods brands: dealer ordering, product registration, warranty claims, service requests and D2C sales.
- What we build
- How it works
- Customer
- Warranty system
- Service dashboard
- Technician app
- 1 more
- Runs on
- Website
- Android
- Web app
- Admin
- Who it's for
For makers of appliances, kitchenware, personal care devices, toys, luggage and other durable products sold through dealers, retailers and online.
- Cost depends on
- Serial number data
- Service network size
- Channel mix
Flutter and the related logo are trademarks of Google LLC. We are not endorsed by or affiliated with Google LLC.
How to start
Tell us what you need in your own words. You talk to the developers who would build it and get a written, line-item estimate.
Get a project estimateThe product lifecycle after the sale
Unlike fast-moving goods, a durable product keeps generating work long after purchase: installation, warranty registration, service visits, spare parts and eventually an upgrade. Much of that sits with dealers and service partners, so the brand rarely sees the full picture.
We build software that follows the product: QR-based registration on the box, warranty validation by serial number, service requests routed to the nearest technician, and a dealer portal for orders and claims. The same data then powers a direct online channel.
Challenges
Gaps between brand, dealer and owner
Paper warranty cards
Registrations are lost or never made, so warranty checks turn into disputes.
Service backlog
Complaints arrive by phone and email with no tracking or technician visibility.
Spare parts guesswork
Parts stock is not linked to failure patterns or the installed base.
Dealer ordering by phone
Orders, schemes and claims run through calls and spreadsheets.
Solutions
Solutions for durable goods makers
Across 3 areas
Custom CRM software that captures leads from every channel, keeps follow-ups on schedule and shows managers a live pipeline.
Ordering portals and apps for manufacturers, distributors and wholesalers, with buyer-specific pricing, credit limits, bulk ordering and ERP sync.
Brand-owned online stores for D2C companies, with conversion-focused checkout, retention tools, server-side tracking and multichannel stock sync.
Custom ERP software connecting purchase, inventory, production, sales and GST compliance, alongside your existing accounting system.
Support and sales chatbots for web, app and WhatsApp that answer from your own content and hand off to your team.
Custom inventory software for multi-location stock, batch and expiry tracking, barcode scanning and marketplace stock sync.
Features for consumer goods brands
QR product registration
Owners scan the box to register serial number, purchase invoice and address.
Warranty validation
Warranty status by serial, extended warranty sales and claim history.
Service request routing
Tickets assigned to service partners by pincode, with a technician app and OTP job closure.
Spare parts inventory
Parts stock across service centres, linked to models and common faults.
Dealer portal
Orders, schemes, stock returns and claims for authorised dealers.
How it works
How a product is followed from the box to a service visit
One serial number links the sale, the warranty and every repair.
- Customer
Step 1: Owner scans the QR code on the box
A web page opens with no app install and registers the serial number, invoice photo and address.
- Warranty system
Step 2: Warranty starts automatically
Warranty status, any extended warranty offer and the service history are attached to that serial number.
- Customer
Step 3: Owner raises a service request
By WhatsApp, website or phone; because the serial is known, nobody has to ask for the bill again.
- Service dashboard
Step 4: Ticket routed by pincode
The nearest service partner is assigned, and parts commonly needed for that model and fault are flagged in advance.
- Technician app
Step 5: Technician repairs and closes with OTP
Photos, parts used and the customer's OTP close the job, and the partner's payout is calculated from it.
- Brand team
Step 6: Brand learns from the installed base
Failure patterns by model feed spare parts planning and product fixes.
Platforms
Platforms for owners, dealers and technicians
- Web
Website
Marketing and content websites: fast, search-friendly pages with a CMS your team can update without a developer.
- Mobile
Android app
Apps for Android phones and tablets, tested on budget and mid-range devices and published on Google Play or privately.
- Web
Web application
Browser-based applications with logins, roles and workflows, such as customer portals, SaaS products and internal tools.
- Back office
Admin dashboard
Back-office panels for operations, support and finance teams: orders, users, content, reports and permissions.
Technology
Technology we pick for this work
Backend
NestJS
A structured way to build back ends on Node.js, so large business systems stay organised, testable and easy to hand over.
Used for
- Business app back ends
- SaaS platforms
- Marketplaces
- Admin panel back ends
Data
PostgreSQL
A reliable database for the records your business runs on: orders, payments, bookings and stock, kept accurate and easy to report on.
Used for
- Orders and customers
- Payments and ledgers
- Stock and inventory
- Bookings
Mobile
Flutter
Build Android and iOS apps from one shared codebase, so you launch on both platforms faster with a consistent experience.
Used for
- Mobile apps
- Delivery apps
- E-commerce apps
- Booking apps
Payments & maps
Google Maps Platform
Adds maps, address search, live tracking and travel-time estimates to delivery, ride and field apps, so orders reach the right door.
Used for
- Live delivery tracking
- Address search
- Store locator
- Distance-based fees
Cloud & DevOps
AWS
Cloud hosting for your app, website and data, with data centres in India and room to grow when traffic rises.
Used for
- App hosting
- File and photo storage
- Backups
- Busy sale days
Flutter and the related logo are trademarks of Google LLC. We are not endorsed by or affiliated with Google LLC.
Plain-English glossary
After-sales terms, in plain English
- Installed base
- All units of your products currently in use with customers. Knowing where they are, how old they are and what cover they have lets you plan service capacity and spare parts.
- Warranty validation
- Checking a unit's serial number against factory, sales and registration records before accepting a claim. It confirms the cover is real and stops claims on units that never passed through your channels.
- OTP job closure
- The customer shares a one-time code with the technician when the work is done. It confirms the visit really happened, which matters when service partners are paid per job.
- Extended warranty
- Paid cover beyond the standard warranty period. Offering it at registration, while the owner is already engaged with your brand, is a natural moment to sell it.
Product preview
What owners, technicians and your service team see
Registration page. Owners register in about a minute by scanning the box, so later warranty checks rely on a record rather than a lost paper card. 
Technician app. Technicians see each job with the model, warranty status and parts history, and close every visit with photos and the customer's OTP. 
Service dashboard. Your service team sees open requests, response times and recurring faults by model, which feeds spare parts planning and product fixes.
Illustrative preview
Sample screens: names, prices and figures are examples, not client data.
Cost drivers
Cost considerations for consumer goods software
Serial number data
Importing and validating historical serials and invoices from factories or ERPs takes planning.
Service network size
More service partners and technicians mean more onboarding and support tooling.
Channel mix
Adding D2C sales on top of dealer and service modules expands scope.
Estimates are written from your scope, with the effort and assumptions behind each line item.
How pricing worksServices
Services for this industry
The design and engineering services our in-house team combines on projects in this sector.
Custom software development
Software shaped around how your business runs, from approvals and inventory to billing and reports, replacing spreadsheets and disconnected tools.
Web application development
Browser-based products, customer portals, dashboards and internal tools, built on clean data models with secure roles and integrations.
Mobile app development
Native and cross-platform Android and iOS apps, from first release through regular store updates, built by our in-house designers and engineers.
E-commerce development
Online stores, shopping apps and B2B ordering portals on Shopify, WooCommerce or custom stacks, wired to Indian payments, couriers and GST invoicing.
AI app development
AI features and AI-first apps built on model APIs, retrieval over your own data, workflow automation or custom ML, with evaluation and human review.
Work
Sample builds
Illustrative projects that show how we would approach a product in this sector.
E-commerce & marketplaces
Illustrative sampleB2B wholesale ordering app
An illustrative ordering app for a distributor's retailers and sales team, with tier pricing, credit limits, trade schemes and GST invoicing.
- B2B commerce
- Mobile app + web admin
Runs on
- Android
- iOS
- Cross-platform
- Admin
Built with
- React Native
- Node.js
- PostgreSQL
- Redis
- AWS
- +1 more
Locations
Consumer goods by city
Cities where this sector is a significant part of the local economy. We work remotely with teams across India and meet in person where practical.
West Bengal
Kolkata
FAQ
Frequently asked questions
How does QR-based product registration work?
Each unit or box carries a QR code linked to its serial number, printed at the factory or applied at packing. When a customer scans it, a web page opens with no app install needed, asking for purchase date, invoice photo and contact details, and records the warranty start. The same record is used later for service requests, so the technician already knows the model and purchase history.
Can service partners use the system without their own software?
Yes. Most smaller service partners work well with a technician app and a simple web dashboard for the partner's owner. Jobs arrive by pincode, technicians update status, capture photos and parts used, and close jobs with a customer OTP. Larger partners with their own systems can integrate through an API instead. Payouts per job can be calculated automatically from closed tickets.
Can a chatbot handle warranty and service queries?
A chatbot on WhatsApp or your website can handle well-defined tasks: checking warranty status by serial number, booking a service visit, sharing installation guides and tracking a ticket. It should hand over to a human agent for complaints, disputes or anything it isn't sure about. We connect it to your actual warranty and ticket data rather than letting it answer from general knowledge.
Next step
Want visibility after the product leaves the shelf?
Tell us how registrations, dealers and service work today. We'll suggest where to start.